Personal Information Protection Policy

  1. Personal Information Protection Policy

Croix Co., Ltd. Personal Information Protection Policy

Croix Co., Ltd. (hereinafter referred to as “This Company”) considers it to be a social responsibility to appropriately protect personal information, and has established the following policy regarding the protection of personal information and will strive to implement it.

1.Proper acquisition, use, provision, and storage of personal information.

When collecting personal information, This Company shall collect personal information to the extent necessary to achieve the purpose that we have clearly stated, announced or notified to the user. In this case, personal information will not be disclosed to third parties except in the following cases where it is necessary to achieve the above stated purpose.

When consent is obtained from the user in advance
When there is a risk of harming the life, body, property or other rights and interests of the user or a third party.
When there is a risk of significant hindrance to the proper implementation of This Company’s site and other services.
When there is a violation of other laws and regulations.

Any cases other than the above situations where there is a possibility that a user’s personal information will be passed on to a third party, This Company will notify the user in advance. At which time, the user can choose to refuse the disclosure of said personal information.

In addition, when providing said acquired personal information to an outsourced company, This Company shall obligate the outsourced company to protect that personal information through a confidentiality agreement, etc., and see to it that the outsourced company handles the personal information appropriately.

Also, even if we obtain the consent of the user, we will not disclose or provide specific personal information to a third party, unless permitted by law.

Lastly, in order to clearly interpret the management rules for the acquisition, use, provision, storage, etc. of personal information, a manger shall be appointed, and that manager shall manage said personal information appropriately.


2.Security measures for personal information
This Company shall take reasonable safety measures against risks regarding personal information; such as unauthorized access, loss, destruction, falsification, and leakage of personal information.

3.Compliance with laws and other regulations 
Regarding the handling of personal information, we will act in compliance with laws and regulations related to personal information such as the Personal Information Protection Law and other regulations. In addition, we will provide education and awareness to employees and administration officers.

4.Continued improve of the protection of personal information 
In order to properly maintain the personal information protection system, there shall be a continual review to improve the internal system and internal regulations.

5.About inquiries
If a user inquiries about, requests a correction or deletion, etc. of his/her own information, we will respond to it within a reasonable period of time after confirming that the request was indeed made by the user himself/herself.
For inquiries regarding this policy and/or the handling of personal information, please inquire using the Croix Co., Ltd. Personal Information contact information.


Croix Co., Ltd. Contact Information.

Phone: 03-5436-1960

Office Hours: 10: 00-18: 00 (excluding weekends, holidays & company holidays)

Established April 1, 2018
Croix Co., Ltd.

President and CEO Bajune Tobeta


Regarding this company’s handling of personal information 

In order to respect the privacy of those who use our services, Croix Co., Ltd. (hereinafter referred to as “This Company”) is working to protect personal information as follows.


1.Notification when personal information will be collected

When someone uses this website some pages may collect personal information, and in such case, the user will be informed in advance or at the time of collection about the purpose of use, whether or not it will be provided to a third party and This Company’s contact information, etc. A user’s personal information is not collected without permission.


This Company’s site has pages that use a technology called “cookies.” A cookie is a small text file that a website sends to a computer’s hard disk for the purpose of keeping records. Cookies create a record of information about a user’s preferences for a particular site and allows for a more user friendly web experience. The use of cookies has become an industry standard, and many sites use cookies to provide useful functionality to their users. Cookies identify the computer being used, but do not specifically identify the user. Users can choose to allow the use of cookies and most computer browsers are set to accept cookies, but if a user feels uncomfortable with the collection of information by these cookies, that user can set their browser to not accept cookies. However, please note that if a user refuses cookies, some services and functions on This Company’s site may not work properly.


2.Collection and use of personal information

On this site, personal information will be requested from users within the necessary scope for the purposes shown below, and will be used within the scope needed to achieve that purpose.

(1) To provide & ship the products ordered / To bill and receive payment

(2) To provide information on products or a related artist’s activities or events by e-mail or direct mail.

(3) To thank users who completed questionnaires or attended events / To send or inform about prizes, etc.

(4) To improve and advance the services of This Company’s site and to also develop new ones


3.Management and security of personal information

This Company shall manage and strive to protect users’ personal information in an appropriate manner, by taking necessary and appropriate measures against risks such as leakage, loss, misuse, falsification, and unauthorized access.

However, please note that This Company cannot be held responsible for any leakage of personal information due to the following cases.

(1) When personal information is voluntarily disclosed publicly online

(2) When information is sent by a user

(3) When information such as an ID or password is leaked by an individual or a terminal used by an individual

4.Ensuring the accuracy and transparency of personal information

When receiving an inquiry or other request from a user, This Company will promptly respond to disclose, correct, delete or other, said personal information within a reasonable period of time. If This Company provides personal information to a third party with the consent of the user, This Company may ask that user to contact This Company and one or both of the other parties. Please note that some services may not be available if personal information is deleted at the request of a user or if a user declines to provide some personal information.


5.Other forms of personal information collection

This Company may collect personal information through telephone orders or requests to send gifts by mail.